Feature Requests

We have started sending forms to both text and email at the same time in order to increase completion rates before the appointment. Works great, but I wish I could send both by text and email at the same time - by checking boxes. This would: 1-save my staff time 2-limit the number of entries in the medical record later since patients only complete the forms from one location and not both 3-reduce duplicate form requests since on chart audit we could accidentally think they hadn't filled out any onboarding forms when they had filled it out by email and not by text

Would like to be able to add several task items to every single new patient who signs up. This way staff is immediately assigned to perform certain things as soon as a patient registers (eg get old records, get old labs, order new labs, order new ecg, update payment method, schedule first four visits etc)

We would like to simplify our work flow to provide instructions on how to setup the payment source directly in the email when it is an employer's first invoice

There is no new Hint Connect patient-specific email. We get new patient emails daily, with a patient ID and no name. It creates more work to go through the email to see each individual name, than to just go to the signups report to see new enrollments. That means your system trains the staff to not use the email, and instead use the sign-ups report. New Hint Connect patients do not show up on the signups report.

Currently "Membership Created" notifications only go to the primary/membership billing member. It would help if notices went to all members (at least the adults). At the very least, please update the "Membership Created" Notification description to clarify that this doesn't happen. As of 1/31/24 it says it's sent to all "patients" and doesn't specify primary member only.