Changelog
Follow up on the latest improvements and updates.
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Hint Core
Clinical
API
Core + Clinical Release Notes: Oct 12 - Nov 1
New Features and Improvements - Core
Unsubscribed Patient Filter:
We've made it easier to identify patients who have unsubscribed from your practice's emails. You can now:- Filter patients: by those who have unsubscribed.
- See a tag: next to the patient's email on their chart if they have unsubscribed from an email.
- Easily audit: which emails the patient has unsubscribed from.
These changes will help you keep in touch with your patients and make sure they're getting important information.
- Patient Names with Suffixes:Hint now supports suffixes like Jr., Sr., III, in the Hint patient profile, making it easier to manage multi-generational families within your practice. This field will be synced with Athena and Elation, helping to reduce errors, streamline patient look-ups, and ensure each record is clear and correctly attributed. This is also a public api change.
Bug Fixes - Core
- We've fixed the bug that occurred when adding multiple charges rapidly that enabled the wrong amount to be set on some charges has been resolved. Now when multiple charges are quickly added the correct amount will be shown and saved.
- We've fixed a problem with how contract start dates were displayed. Previously, contract renewal periods showed as starting one day later than the original contract period. We've corrected this issue, so now the start and end date of contract renewal periods will be shown correctly. This will make it easier to track and manage your contracts.
- We added a sponsor_fixed_fee plan type in the list plans endpoint in the public API.
- We've made an update so the online signup availability setting for providers is now appropriately being synced from Affiliate providers up to the Network.
Bug Fixes - Clinical
- We've fixed a problem with refill requests. Previously, refill requests that were denied might have appeared as approved. This issue has now been resolved.
- We've also fixed a related problem where duplicate interactions were being created.
- This fixed a bug where the divisions dropdown was not appearing when editing an employee for a sponsor.
- This update fixes a bug issue where dosages were not populating on medications added to the chart.
- This bug fix ensures that when a medication is selected in the inventory dropdown it is associated with the correct NDC code.
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Hint Core
Clinical
Networks
Core + Clinical Release Notes: Sept 21-Oct 11
New Features and Improvements - Core
- Improved Summary Information on Employer Invoices:We've made it easier to see important information on your employer invoices. Now, if divisions or multiple plans are not used for a sponsor, you will be able to see a breakout count of employees and dependents and the total membership amount in the Summary section of the employer invoice.
- Improved Primary Care Updates:This feature enhancement ensures that when primary care clinic, location, or provider are updated to unassigned, the changes are reflected upon clicking "update". Previously, selecting unassigned and clicking update did not save the changes.
New Features and Improvements - Clinical
- Enhanced Patient Chart Tools:We've added the patient id and quick copy action to the clinical patient chart.
Bug Fixes - Clinical
- Medication Changes Bug Fix: This update fixes the issue where clinical users were unable to save medication changes in the health summary.
- Dosage/Medication Chart Bug Fix: This update fixes a bug issue where dosages were not populating on medications added to the chart.
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Clinical
Clinical Release Notes: Sept 6 - Sept 20
New Features and Improvements
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Editable Coverage Plan Files:
This feature means that coverage plan file attachment names can be edited and updated, to further allow customization for users creating coverage plans.new
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Hint Core
Core Release Notes: Sept 6 - Sept 20
New Features and Improvements
- Improved Provider Selection:We've made improvements to the provider/location selection page in both the patient portal and the online signup process. When members choose a provider on the patient portal or during the online signup process, they'll see a list of up to 10 providers at a time based on the provider's proximity to the member. These changes will make it quicker and easier for members to find the perfect provider.
- UI improvement on MCE plans:We've cleaned up the UI on MCE plans with the following changes: (1) Freeze pricing inputs so they don't look editable, (2) Show the MCE plans lowest age band prices for better auditing.
- Unsubscribed Patient Tag:We've added a new tag to help you identify patients who haven't received emails because they've unsubscribed. If a patient hasn't received one of the last 10 emails you've sent, you'll see a tag on their chart. You can go to the "Notifications" tab to see which emails they missed. This will help you make sure that patients are getting the information they need.
Bug Fixes
- Deleted Patient Bug fix:Deleted patients will no longer show up in global search.
- $ New Charge Bug Fix:This fix addresses an issue that was occurring when the charge item description was not populating when using the '$ New Charge' button on the patient dashboard.
- New Locations for Provider Profiles Bug Fix:We've fixed a bug that was preventing customers from being able to add a new location for providers. Now you can scroll through all locations when adding them to a provider profile, and the location name assigned appears in the text box of the dropdown.
- Additional Charge Details Bug Fix: This fixes a bug that was preventing some practices from editing a charge on an issued or paid invoice. Now any Additional Charge Details (category, description, service date, provider, and location) can be edited and saved on issued and paid invoices.
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Clinical
Clinical Release Notes: Aug 24 - Sept 6
New Features and Improvements
- Unsaved Changes Warning:This change ensures that a user who is inputting changes to a health history on the chart will be warned by the browser if they try to navigate away before saving.
- ePA/Prior Authorization in DoseSpot:Great news! ePA/ Prior Authorization is now available in DoseSpot. You can learn more about the new feature here.
- Bulk Payment Processing:We've made it easier to manage patient payments. Now, you can quickly process multiple unpaid invoices at once right from the patient invoice report. This is especially helpful if you have a lot of patients with past-due bills or if you prefer to process payments in bulk at the end of the day, week, or month. For more info on how to use this feature check out this support article.
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Hint Core
Core Release Notes: Aug 24 - Sept 6
New Features and Improvements
- Improved Email Bounce Handling:We've made it easier to identify patients who haven't received emails. You can now: (a)Filter patients- by those who have had bounced email issues, (b) See a tag- next to the patient's email on their chart if they've had bounced email issues, (c) Easily reset- We've moved the reset bounced status action to the main patient tab for better usability. These changes will help you keep in touch with your patients and make sure they're getting important information.
- Schedule Partial Payments:This feature improves your patients' billing experience and streamlines your practice's operations. Patients can now easily split their invoices into manageable installments directly through the patient portal. This reduces the burden of large, one-time payments while ensuring your invoices are paid on time. As a result, your practice receives payments faster and with less administrative work.
- Filter by Affiliate:For all Network customers:We've added a new way to filter patients on the "Patients" page of Core. You can now filter patients by what "Affiliates" they are assigned to. This will help you identify patients synced to specific affiliates more easily.
Bug Fixes
- 4-tier Online Signup Pricing Fix:This fixes a bug where the incorrect price was being quoted in online signup when 4-tier membership pricing was used.
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Hint Core
API
Developers
Core Release Notes: Aug 10 - Aug 23
New Features and Improvements
- Patient Choice for Auto-Paying Past Due Bills:We've made it easier to pay old bills for auto-pay members! Now, when you add a new payment method in the patient portal, you can choose whether or not you want to automatically pay past-due bills. A checkbox will display on both the payment method and invoice payment screens. We think this gives you more control over your payments.
- Bulk Payment Processing:We've made it easier to manage patient payments. Now, you can quickly process multiple unpaid invoices at once right from the patient invoice report. This is especially helpful if you have a lot of patients with past-due bills or if you prefer to process payments in bulk at the end of the day, week, or month. For more info on how to use this feature check out this support article.
- Improved PDF Viewing:We've made a change to how PDFs open. Previously due to security updates, PDFs were downloaded directly to your device. We listened to customer feedback and made changes to maintain increased security while ensuring PDFs would open in a new tab when you clicked on them. This allows you to easily view the information without having to download it first. However, the new tab url can't be shared to maintain data security. This update is now live for members, providers, employers, and the public API. For developers: We've also added a new public API endpoint to view customer invoices in PDF format: https://developers.hint.com/reference/customerinvoicecreatepdf.
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Clinical
Clinical Release Notes: July 26 - Aug 23
New Features and Improvements
- Bulk Payment Processing:We've made it easier to manage patient payments. Now, you can quickly process multiple unpaid invoices at once right from the patient invoice report. This is especially helpful if you have a lot of patients with past-due bills or if you prefer to process payments in bulk at the end of the day, week, or month. For more info on how to use this feature check out this support article.
Bug Fixes
- Unsaved Changes Warning:This fixes an issue where instructions associated with in-house prescriptions were not being displayed properly on the label.
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Hint Core
Core Release Notes: July 27 - Aug 9
New Features and Improvements
Enhanced Patient Reports:
We've made your patient data reports even more helpful! You can now export more details about your patients, including:- Their title
- All patient phone numbers
- Last engagement date
- The External ID (for sponsored members or patients managed by the autosync)
- Pricing rules (including special rate rules)
This additional information will make it easier for you to manage your patients and understand their needs.
- Primary Care Clinic Added to Patient Export:Primary Care Clinic (affiliate practice) is now available as part of the in-app patient export (see below image).
- Easier Report Filtering:We've listened to your feedback and made it easier for management group users to filter embedded reports. Now, when viewing data across your multiple practices, you can quickly deselect all practices at once, saving you from unchecking them individually. *Please note, this feature is only available to Management orgs and their associated accounts.
Bug Fixes
- Sign-Up Fix:We've fixed a bug that was stopping people from finishing their sign-ups. If someone started a sign-up but didn't finish it right away, they could get stuck on the last step. Now, they can easily start a new sign-up and complete it successfully.
- See Change History Tooltip Fix:We've fixed a see change history tooltip issue on the create membership page. The tooltip showed up before any membership changes were saved. Now, this tooltip will only appear when you're editing a membership, not when you're creating a new one.
- Coupon Sign-up Fix:We've fixed an issue with online sign-ups. Now if prospective members enter a coupon code that doesn't work, they'll see a message saying it's invalid. They will no longer be redirected to start the sign-up process over again.
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Clinical
Clinical Release Notes: July 12 - July 26
New Features and Improvements
- DoseSpot medication history:Clinicians can now access a patient's medication history via DoseSpot empowering them with more tools to deliver great member care. Please note that access to Veradigm ePrescribing through Hint Clinical has been discontinued as of 7/19/2024.
Bug Fixes
- Website Link Fix: Full URL Supported:This fixes the issue where practice’s website URLs weren’t able to be saved in their account settings if the domain was longer than 5 characters (e.g. hint.health).
- Patient Status Fix:This fixes the issue where patients were showing a status of "Active" or "Unconfirmed" after a membership was deleted and there was no longer a membership listed.
- Medication Count Fix:This fixes a bug where, if a clinician prescribes a medication and the Core API call fails, we won't deduct the in-house medication count in Clinical.
- DC ePrescribe fix:This fixes an issue preventing e-prescriptions for members in the District of Columbia.
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