Feature Requests

Ability to pass through credit card fees on specific charge items or memberships, not a all or nothing selection

Ability to disable credit card pass through fees on a individual basis and on individual invoices

We've had a couple people inquire about a mobile app that they can monitor and pay their fees through.

Practice wants to offer a membership where the monthly dues accrue as a credit balance on the member's account rather than being consumed as a fee. Members draw that balance down against future purchases — medications, infusions, injections, labs — and the plan can also carry benefits like free injections or discounted infusions. Requested by a practice building a "wellness" membership; they note this pattern is common in aesthetics-focused platforms.

Currently, Coupons/discounts do not show in the invoice UI or patient portal invoice view. They do show on the PDF invoice. Make the coupons visable in all scenerios

What complicates things is that the Bank transfer date of payment (receipt) is added to a credit card deposit for a totally different date of payment (receipt). Originally, years ago, HINT did not combine bank transfers with credit card deposits. HINT kept them as separate deposits so you could enter them into your accounting software (Quickbooks in our case) quickly as separate deposits. Now we can't enter the Bank transfer daily charges until days later (who knows when) when they are dumped into a credit card deposit. Then we have to go back in our records and find out what day of service (charge) the bank transfer were for and then add them to the already existing credit card deposit. This is much more confusing and requires so much more time on our end. Years ago in hint the credit card deposits were separate from the Bank Transfer deposits and they both occurred the day after we charged the patients. I'm not asking for that, as it may not be able to get the bank transfers the next day - but the least you can do is make bank transfers on a date of service (charge) their own separate deposit, not dumped into a random credit card deposit.

Patient membership status that shows when a patient is unpaid but still within the grace period (30 days)

Would like the option for patients to use Apple Pay

Practices currently have no way to know when an ACH payment fails without manually opening each individual invoice and checking the payment history. There is no consolidated report of failed ACH charges, and no automated alert or email notification is triggered when a failure occurs. Impact: Since Hint charges a $1 fee per failed ACH draw, practices can unknowingly accumulate fees without any visibility into which patients have failed payments. There is also no built-in mechanism to pass this fee on to patients (unlike the Credit Card Fee Pass-Through feature), making it difficult for practices to recoup these costs in a timely way. Requested functionality: An automated email or in-app alert when an ACH payment fails A dedicated report or filterable view showing all failed ACH charges across patients