Feature Requests

Ability for practice admins to view patient portal as patients. "....we do have test patients but it's not quite the same visibility as being able to see what the actual patient you are seeing sees (how their specific record looks). "

Display to a Hint user a list of recently viewed patients so they can click back to a chart they were recently working on.

Can we create a schedule for the phone to be forwarded to members of the practice? It would be a type of call schedule for staff or physicians to take phone responsibilities on different days

I need to be able to have my receptionist review phone calls and voicemails, texts, faxes, etc that come in and assign them to a provider or nurse or other employee for review and action directly from each section....right now they are having to open a second window and create a task that is not linked to the specific triggering item which increases the time spent and the risk of breaking the chain and getting items lost.

it would be helpful to "deactivate" a practice team member. I am a solo doc, but a neighboring DPC doc and I cover for each other, and we are both on Hint. I added him as a team member and he added me; BUT. our letterheads now list each other as part of our practices and we are getting each other's alert emails. I need to be able to activate him (and vice versa) only when we need each other.

Would like the ability to archive locations, rather then delete them. Would like to maintain a history of locations, even after their closer.

"I kept accidentally clicking the download button on the Hint support blue button, confusing it with a minimize button. Others might do the same thing."

If there was a feature where you could place a "baton" or something on text messages would be nice. That way when messages were coming in, the other team members could know that it was going to be handled by someone even if they hadn't responded to the patient yet. It would definitely prevent confusion as that happens often here where someone else answers a patient even know another team member knew more of what was going on and was going to be responding to them.

Allow an option, when updating the price of a membership, to choose whether to update existing patients and new patients OR to include price updates for new patients only (allowing existing patients to retain their current rate).

We designate reps to follow up with potential new members with phone calls and texts if they abandon a sign up. I know automatic emails go out, but we'd like to take a more hands-on approach in the process to hopefully convert more members. We'd be able to act more quickly if we were notified about this.