Feature Requests

When you are dealing constantly with patients with mild cognitive impairment, who can still read/respond to their portal messages through Elation, but who forget the messages to pay their bill and the spouse or adult child has requested the bills come to them, I cannot keep up with those changes on 100+ patients. Please add a billing email field that will automatically go to the responsible party. Even if I have to double enter the "billing email" as the same for the "patient email" who are cognitively intact when I set up the account, it would be so worth it. I spend way too much time chasing account payments right now and changing emails when I see an account is past due and remembering to change it back for portal messages and I sure don't know whose bill is do when, as we allow monthly, quarterly, semi-annual and annual payments. This really is a huge issue for our practice.

Ability to create custom user permissions. For example: blocking users from accessing the Employer section

Our clients have confused their company signup link with a way for their employees to download the Nice app, and removing the Online Signup tab from their portal would help eliminate that confusion. Is it possible to remove this tab since it doesn't apply to us and only adds confusion?

Custom app integration beyond the limited selection of apps in the Integration tab by using only a webhook generated by the desired app.

Viewing the patient list would be much easier if we were able to view it in alphebetical order with the LAST name first.

Currently there is no way for a patient to know they are switching age tiers, there is a internal notification to the practice. But it would be helpful to be able to send a notification directly to the payor when the patient is switching age tiers along with there new rate.

In the patient demographics section of a patient profile, i would like a banner or a place to add what family member is connected to another. This would be so we could keep track of memberships and change them once a family member leaves and becomes inactive

At the end of the day, we issue all the draft invoices from the day. We need the ability to "hold" an invoice. Our staff knew that the patient wasn't ready to pay the draft invoice, but when our staff went through and issued all the draft invoices, it showed the payor because of the way invoices get sent to the "payor", so the staff member didn't realize it was for the dependent on the plan and issued the invoice. So then she had to refund it to the patient. It would be useful to have a "hold" status on the invoice that can be applied to notify a user that an invoice shouldn't be drafted.

For those who have both Core and Clinical, adding a calendar icon at the top of the page next to the clinic name would be helpful to easily navigate into what's happening today or to schedule a patient.

Allow a patient to have more than 1 memberships